Management and improvement using quality

This module aims to enable the student to identify and describe the processes and the objectives of a Quality Management system as well as participate in its construction and improve the processes.

The student should have some knowledge of different quality standards and know how to interpret them.

Basic knowledge of company organization would be an advantage.

• Seven basic quality tools
• Continuous improvement  : PDCA and DMAIC
• Process mapping
• Auditing, Assessment
• ISO 9001 requirements
• Quality management case studies

On completion of the module, the student is expected to be able to :

L01 : Make the personnel aware and accompany them in activities linked to quality (approach, processes, procedures, tools…)

L02 : Know how to map a process

L03 : Use continuous improvement methods

L04 : Analyze the company’s quality management system (current state, approach and deployment, possible improvements and future objectives)