ECTS
2 crédits
Composante
IUT d'Annecy
Objectifs
This module aims to enable the student to identify and describe the processes and the objectives of a Quality Management system as well as participate in its construction and improve the processes.
Heures d'enseignement
- Management and improvement using quality - TDTravaux Dirigés20h
Pré-requis nécessaires
The student should have some knowledge of different quality standards and know how to interpret them.
Basic knowledge of company organization would be an advantage.
Plan du cours
- Seven basic quality tools
- Continuous improvement : PDCA and DMAIC
- Process mapping
- Auditing, Assessment
- ISO 9001 requirements
- Quality management case studies
Compétences visées
On completion of the module, the student is expected to be able to :
L01 : Make the personnel aware and accompany them in activities linked to quality (approach, processes, procedures, tools…)
L02 : Know how to map a process
L03 : Use continuous improvement methods
L04 : Analyze the company’s quality management system (current state, approach and deployment, possible improvements and future objectives)