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Management and improvement using quality

  • ECTS

    2 crédits

  • Composante

    IUT d'Annecy

Objectifs

This module aims to enable the student to identify and describe the processes and the objectives of a Quality Management system as well as participate in its construction and improve the processes.

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Heures d'enseignement

  • Management and improvement using quality - TDTravaux Dirigés20h

Pré-requis nécessaires

The student should have some knowledge of different quality standards and know how to interpret them.

Basic knowledge of company organization would be an advantage.

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Plan du cours

  • Seven basic quality tools
  • Continuous improvement  : PDCA and DMAIC
  • Process mapping
  • Auditing, Assessment
  • ISO 9001 requirements
  • Quality management case studies
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Compétences visées

On completion of the module, the student is expected to be able to :

L01 : Make the personnel aware and accompany them in activities linked to quality (approach, processes, procedures, tools…)

L02 : Know how to map a process

L03 : Use continuous improvement methods

L04 : Analyze the company’s quality management system (current state, approach and deployment, possible improvements and future objectives)

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